The position sits within a leading multinational company and global reference in the chemical sector, recognized for its innovation, sustainable solutions, and impact across multiple industries worldwide. With operations in numerous countries and a strong track record in advanced technologies, the organization combines technical excellence with a clear commitment to quality, safety, and continuous improvement.

Within this dynamic and technologically advanced environment, the company is seeking to incorporate a Helpdesk Specialist who will play a key role in providing technical support to customers and internal teams, ensuring high service standards and operational efficiency.

About the role

As a Helpdesk Specialist, you will be responsible for delivering high-quality remote technical and software support to customers using colour mixing machines and related digital systems.

You will act as a technical point of contact, troubleshooting issues, supporting field technicians, and contributing to the ongoing improvement of systems and processes. This is an excellent opportunity for someone who enjoys problem-solving, technology, and customer interaction in a technical environment.

Key responsibilities

• Provide remote technical and software support to customers via phone and digital tools.

• Diagnose and resolve technical issues related to colour mixing machines and associated software.

• Test software updates and maintain technical databases.

• Support and train service technicians and sales teams on technical matters.

• Analyse recurring issues and propose improvements to systems and processes.

• Collaborate with internal teams to ensure high service quality and customer satisfaction.

Your profile

We are looking for candidates who bring:

• MBO/HBO level education in mechatronics, electronics, IT, or a related technical field.

• Minimum of 5 years’ experience in a technical helpdesk, service desk, or similar support role.

• Strong troubleshooting skills with hardware and software systems.

• Knowledge of networks, databases, and preferably SAP.

• Excellent communication skills in Dutch and English (German is a plus).

• A customer-focused mindset with a structured way of working.

What we offer

• Competitive salary.

• 13th month salary.

• Travel reimbursement.

• 44 vacation days per year.

• 8% holiday allowance (vakantiegeld).

• Opportunities for professional development and training.

• Work in an international and innovative environment.

Interested?

If this role matches your experience and ambitions, we would be pleased to receive your application with your CV :)

Uno de nuestros objetivos como organización es asegurar un proceso de selección alineado con criterios de diversidad , equidad e inclusión por ello buscamos crear un panel de empleados diverso, equitativo e inclusivo, donde cada individuo sea valorado por su talento y potencial, sin importar su origen étnico, género, orientación sexual, religión o diversidad funcional.

Nos comprometemos a minimizar cualquier sesgo o barrera que pueda existir en el proceso de selección, para asegurar que todos los candidatos sean evaluados de manera justa y objetiva donde solo sea evaluado su capacidad para realizar la función, su potencial y su valores.